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galligilles April 28, 2020
i ordered last week some vegetables and fruits, all the fruits was very nice but all the vegetables was really in bad conditions, all eggplants I put in the trash, all soft and some insect inside, tomatoes all green, no one red, potatoes bad conditions also. only fruits was ok.
MBG Irish April 28, 2020
Hi there Galligilles
We’ve received your complaint regarding a vegetable delivery you received last week.
You are unfortunately the first person to have issues with our delivered produce, so we have taken steps to ensure it doesn’t happen again. We take the quality of our deliveries seriously.
1. We have contacted the supplier to make them aware there was an issue
2. We have briefed our delivery staff to turn back any fruits or vegetables that are not of standard quality.
We’re sorry you had a poor experience with the vegetable delivery. We’d like to waive the delivery fee on your next order.
Any of our staff can use your email to confirm this and ensure the discounted delivery has been applied. We’re sorry for the inconvenience & hope you have a great day ahead.
-Irish Claire on behalf of the MyBoracayGuide Delivery team
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Not that bad